1. Information We Collect
Account Information: Name, email address, phone number, billing address, and payment information (processed securely by our payment processor — we never store card details).
Technical Data: IP address, browser type, operating system, referring URLs, and pages visited on our website (for security and analytics purposes).
Service Data: Domain names, server logs, support tickets, and any files you upload to our hosting services.
2. How We Use Your Data
- To provision, manage, and support your hosting services
- To process payments and send invoices
- To communicate with you about your account, service updates, and support
- To send marketing emails (you can opt out at any time)
- To detect and prevent fraud, abuse, and security threats
- To comply with legal obligations
3. Data Sharing
We do not sell, rent, or trade your personal information. We may share data with:
- Payment processors: Stripe, PayPal for secure payment processing
- ICANN / Registries: Domain registration data as required by ICANN policy
- Legal authorities: When required by law, court order, or to protect our rights
- Service providers: Analytics, email, and infrastructure partners under strict data processing agreements
4. Cookies & Tracking
We use cookies to: maintain your session, remember preferences, analyze traffic (Google Analytics, anonymized), and serve relevant content. You can disable cookies in your browser, but this may affect functionality. We use a GeoIP cookie to remember your regional preference for 7 days.
5. Data Retention
We retain account data for as long as your account is active and for up to 3 years after closure for legal and tax compliance. Server logs are retained for 90 days. You may request deletion of your data at any time.
6. Data Security
We use industry-standard security including TLS 1.3 encryption in transit, AES-256 encryption for sensitive data at rest, and strict access controls. Although we take all reasonable precautions, no system is 100% secure.
7. Your Privacy Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data (subject to legal requirements)
- Port your data in a machine-readable format
- Opt out of marketing communications at any time
To exercise these rights, email privacy@clytrix.com with your request.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by email and post the updated policy on this page with the new effective date. Continued use of our services after changes means you accept the updated policy.
10. Contact Us
Privacy Officer: Clytrix Web Services
Email: privacy@clytrix.com
Phone: +91 7735 998 288