Not satisfied? Get a full refund within 30 days — no questions asked.
1. Our 30-Day Money-Back Guarantee
Clytrix is committed to your satisfaction. If you are not completely satisfied with your hosting service within the first 30 days of purchase, we will provide a full refund of the hosting fees paid. This guarantee applies to new customers and new hosting purchases only.
2. Services Eligible for Refund
| Service | Refund Window | Eligibility |
|---|---|---|
| Shared Hosting | First 30 days | Fully Eligible |
| WordPress Hosting | First 30 days | Fully Eligible |
| Reseller Hosting | First 30 days | Fully Eligible |
| Cloud Hosting | First 7 days | Eligible |
| VPS Hosting | No refund after provisioning | Non-Refundable |
| Dedicated Servers | No refund after provisioning | Non-Refundable |
| Domain Names | No refund after registration | Non-Refundable |
| SSL Certificates | No refund after issuance | Non-Refundable |
| Business Email | First 7 days | Eligible |
| Renewal Payments | 48 hours before/after renewal | Case by Case |
3. Services Not Eligible for Refund
- Domain registrations, renewals, or transfers (ICANN's policies prohibit refunds)
- VPS or dedicated server plans that have been provisioned and actively used
- SSL certificates once issued
- Accounts terminated for Terms of Service violations
- Accounts with previous refunds (one-time guarantee per customer)
- Add-ons such as cPanel licenses, IP addresses (if separately purchased)
4. How to Request a Refund
To request a refund:
- Log in to your Client Area
- Navigate to Support → Open a Ticket
- Select department: Billing
- Subject: "Refund Request" — include your invoice number and reason
- Alternatively, email billing@clytrix.com or call +91 7735 998 288
5. Refund Timeline
Approved refunds are processed within 5-7 business days. Credit or debit card refunds may take an additional 3-5 business days to appear on your statement depending on your bank. PayPal refunds are typically instant.
6. Partial Refunds
For annual or multi-year plans cancelled after 30 days, we may at our discretion offer a partial prorated refund minus a processing fee of $5. This is evaluated case-by-case and is not guaranteed.
7. Contact Billing Support
Email: billing@clytrix.com
Phone: +91 7735 998 288
Hours: Monday–Saturday, 9 AM – 6 PM IST